Cancellation & No-Show Policy

Every appointment is specially reserved for you. As a courtesy to our team and other guests, we kindly ask for at least 48 hours’ notice for any cancellations.

When appointments are missed or canceled without sufficient notice, we lose the opportunity to fill that time, and guests on our waiting list miss the chance to receive services.

Cancellation Fee Structure:

To protect the time and livelihood of our professionals, the following strict cancellation fees apply:

• Less than 48 hours’ notice: $75 fee
• Less than 36 hours’ notice: 50% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• Less than 24 hours’ notice: 75% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• Less than 12 hours’ notice: 100% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• No-shows will be charged 100% of the anticipated service cost (based on stylist level)

These fees are strictly enforced and non-negotiable.

Multiple no-shows (max 3) or last-minute cancellations will require the client to keep a valid credit card on file and will require a non-refundable deposit to reserve future appointments.

Late Arrivals: Arriving 15 minutes or more past your scheduled appointment time may result in a shortened service or the need to reschedule.

Acknowledgment & Agreement

By signing below, I acknowledge that I have read, understood, and agree to abide by the policies outlined above.