Appointment & Cancellation Policy Agreement

Appointment Policy

Please arrive 10 minutes prior to your scheduled appointment. We arrange appointments based on the availability and specialty of our professionals.

If you are running late, kindly inform us as soon as possible. While we will do our best to accommodate you, late arrivals may shorten your service time, which can impact the effectiveness and overall experience of your visit.

As a courtesy to all guests, services are completed as scheduled.

Cancellations require a minimum of 48 hours’ notice, depending on the service booked.

Thank you for your understanding and cooperation.

When appointments are missed or canceled without sufficient notice, we lose the opportunity to fill that time, and guests on our waiting list miss the chance to receive services.

Prices and Services are subject to change without notice.

We are scheduling out a considerable amount of time for our services. Appointments that are not cancelled result in a loss of income to our service providers. If you No Show your appointment after we have reached out to you by Email and Text, you will be subject to 100% of the service charge of the anticipated service amount listed at the stylist level. This fee takes care of that service providers loss of income when you failed to cancel your appointment.

Cancellation & No-Show Policy

Every appointment is specially reserved for you. As a courtesy to our team and other guests, we kindly ask for at least 48 hours’ notice for any cancellations.

When appointments are missed or canceled without sufficient notice, we lose the opportunity to fill that time, and guests on our waiting list miss the chance to receive services.

Cancellation Fee Structure:

To protect the time and livelihood of our professionals, the following strict cancellation fees apply:

• Less than 48 hours’ notice: $75 fee
• Less than 36 hours’ notice: 50% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• Less than 24 hours’ notice: 75% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• Less than 12 hours’ notice: 100% of the scheduled service cost (based on stylist level), or $75 — whichever is greater
• No-shows will be charged 100% of the anticipated service cost (based on stylist level)

These fees are strictly enforced and non-negotiable.

Multiple no-shows (max 3) or last-minute cancellations will require the client to keep a valid credit card on file and will require a non-refundable deposit to reserve future appointments.

Late Arrivals: Arriving 15 minutes or more past your scheduled appointment time may result in a shortened service or the need to reschedule.

Acknowledgment & Agreement

By signing below, I acknowledge that I have read, understood, and agree to abide by the policies outlined above.

Color Redos - When a clear mistake (not a change of heart after service(s) are completed) occurs during a service and the agreed upon color outcome is less than satisfactory and addressed within 48 hours of original service. The color redo must be booked within one week (7 calendar days) of original service with the original stylist at no additional charge *as long as the end goal of your hair color remains within the original agreement.

We will gladly exchange any Hair Care product with a receipt within two weeks of purchase. Any tools and hairbrushes may not be returned. Those sales are final.

No refunds will be given for gift card purchases. Cards must be present for redemption.

To maintain a relaxing atmosphere, we ask that children do not accompany you to your service unless they are receiving a service themselves.

Credit & Debit Cards