Appointment Policy

As a courtesy, our booking system sends an automated reminder at the 48-hour mark. Guests are solely responsible for managing their appointments and ensuring any cancellations or changes are made prior to the 48-hour deadline.

Please arrive 10 minutes prior to your scheduled appointment. We arrange appointments based on the availability and specialty of our professionals.

If you are running late, kindly inform us as soon as possible. While we will do our best to accommodate you, late arrivals may shorten your service time, which can impact the effectiveness and overall experience of your visit.

As a courtesy to all guests, services are completed as scheduled.

Cancellations must be made 48 hours before your scheduled appointment time.

Example:

If your appointment is scheduled for Friday at 3:00 PM, you must cancel or reschedule by Wednesday at 3:00 PM.

Any changes made after this time fall within the 48-hour window and are subject to our cancellation policy.

See More of our policy below

Thank you for your understanding and cooperation.

When appointments are missed or canceled without sufficient notice, we lose the opportunity to fill that time, and guests on our waiting list miss the chance to receive services.

CANCELLATION & NO-SHOW POLICY

Every appointment at Core Beauty Salon & Co. is reserved exclusively for you.

To protect the time, availability, and livelihood of our professionals, all cancellations, reschedules, or service modifications must be made prior to the 48-hour mark.

The 48-hour mark serves as our official cancellation deadline.

Once an appointment enters the 48-hour window, our cancellation fee structure is automatically initiated.

Appointments canceled, modified, repeatedly rescheduled, or missed within this timeframe result in lost revenue and uncompensated time for our professionals. For this reason, all cancellation fees are strictly enforced and non-negotiable.

Cancellation Fee Structure

Cancellation fees are assessed per service scheduled.

• Within 48 hours: $75 per service
• Within 36 hours: 50% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• Within 24 hours: 75% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• Within 12 hours: 100% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• No-Shows: 100% of the anticipated service cost (based on stylist level)

All applicable fees will be charged to the card on file at the time of cancellation or no-show.

Multiple Services & Service Changes

If multiple services are reserved, cancellation fees apply to each individual service scheduled.

Any additions, removals, or modifications to services must also be made prior to the 48-hour deadline. Changes made inside the 48-hour window may result in partial or full cancellation charges based on the originally reserved time and services.

Lateral Service Changes — defined as a change equal in appointment time and equal to or greater in cost than the originally scheduled service — will not incur a cancellation fee, provided the total appointment time remains unchanged.

Repeat No-Shows & Excessive Rescheduling

Guests with multiple no-shows (maximum of two occurrences) will be restricted from booking future appointments without a full, non-refundable payment deposit for services.

Guests who reschedule appointments more than two (2) times will also be required to provide a full, non-refundable payment deposit to secure future bookings.

Deposits are applied toward the scheduled service but are forfeited in the event of a late cancellation, no-show, or policy violation.

Late Arrivals

Arriving fifteen (15) minutes or more past your scheduled appointment time may result in:

• A shortened service, or

• The need to reschedule, which may be subject to the applicable cancellation fee