CANCELLATION & NO-SHOW POLICY

Every appointment at Core Beauty Salon & Co. is reserved exclusively for you.

To protect the time, availability, and livelihood of our professionals, all cancellations, reschedules, or service modifications must be made prior to the 48-hour mark.

The 48-hour mark serves as our official cancellation deadline.

Once an appointment enters the 48-hour window, our cancellation fee structure is automatically initiated.

Appointments canceled, modified, repeatedly rescheduled, or missed within this timeframe result in lost revenue and uncompensated time for our professionals. For this reason, all cancellation fees are strictly enforced and non-negotiable.

Cancellation Fee Structure

Cancellation fees are assessed per service scheduled.

• Within 48 hours: $75 per service
• Within 36 hours: 50% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• Within 24 hours: 75% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• Within 12 hours: 100% of the scheduled service cost (based on stylist level) or $75 per service — whichever is greater
• No-Shows: 100% of the anticipated service cost (based on stylist level)

All applicable fees will be charged to the card on file at the time of cancellation or no-show.

Multiple Services & Service Changes

If multiple services are reserved, cancellation fees apply to each individual service scheduled.

Any additions, removals, or modifications to services must also be made prior to the 48-hour deadline. Changes made inside the 48-hour window may result in partial or full cancellation charges based on the originally reserved time and services.

Lateral Service Changes — defined as a change equal in appointment time and equal to or greater in cost than the originally scheduled service — will not incur a cancellation fee, provided the total appointment time remains unchanged.

Repeat No-Shows & Excessive Rescheduling

Guests with multiple no-shows (maximum of two occurrences) will be restricted from booking future appointments without a full, non-refundable payment deposit for services.

Guests who reschedule appointments more than two (2) times will also be required to provide a full, non-refundable payment deposit to secure future bookings.

Deposits are applied toward the scheduled service but are forfeited in the event of a late cancellation, no-show, or policy violation.

Late Arrivals

Arriving fifteen (15) minutes or more past your scheduled appointment time may result in:

• A shortened service, or

• The need to reschedule, which may be subject to the applicable cancellation fee

Credit Card on File Requirement & Authorization

A valid credit card is required on file for all appointments.

This card is securely stored and is used to hold your appointment and to process any applicable fees in the event of a cancellation, no-show, late arrival, or other policy violation as outlined above.

In accordance with Texas law, by scheduling an appointment and providing payment information, you expressly authorize the salon to charge the card on file for any applicable fees due under this policy. All charges reflect liquidated damages for services reserved and are not penalties.

As a courtesy, our booking system provides an automated reminder at the 48-hour mark. Guests are responsible for managing their appointments and providing timely notice of any changes.